Privacy Policy
Last updated: January 2025
1. Introduction
POLICYKEEPER.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, and password.
Documents and Content
We store the documents you upload to the Service, including PDFs, text files, and other supported formats. This content is used solely to provide you with the Service's features.
Usage Data
We collect information about how you use the Service, including queries made, features accessed, and interaction patterns.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process and respond to your AI-powered document queries
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
4. Data Security
We implement appropriate technical and organizational security measures to protect your data, including:
- Encryption of data in transit and at rest
- Secure cloud infrastructure with access controls
- Regular security assessments and monitoring
- Complete data isolation between different companies using the Service
5. Data Isolation
Your documents and data are completely isolated and never accessible to other companies or users. Your information belongs to your company alone.
6. Data Sharing
We do not sell, trade, or otherwise transfer your personal information or documents to outside parties. We may share information only in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
- With service providers who assist in operating the Service (under strict confidentiality agreements)
7. AI Processing
When you use our AI-powered query feature, your documents are processed to generate responses. This processing is done securely, and your documents are not used to train AI models or shared with third parties.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete your data within 30 days, unless retention is required by law.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your documents and data
- Opt out of marketing communications
10. Cookies
We use essential cookies to enable core functionality of the Service. We do not use tracking cookies or share cookie data with third parties for advertising purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected]