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Frequently Asked Questions
Quick answers to common questions
How do I reset my password?
Click 'Forgot Password' on the login page and enter your email address. You'll receive a link to reset your password within a few minutes.
How do I upgrade or change my subscription?
Go to Settings in your dashboard and click on 'Subscription'. You can upgrade, downgrade, or modify your plan from there.
Can I get a refund?
We offer refunds within 7 days of purchase if you're not satisfied. Please contact us at [email protected] with your account details.
How do I upload documents?
Navigate to the Documents section in your dashboard and click 'Upload'. We support PDF and TXT files for AI-powered queries, plus XLSX, CSV, DOCX, PPTX, and image files (PNG, JPG, GIF) as download-only documents. Max file size is 25 MB.
What happens when I run out of credits?
You can purchase additional credit packs or upgrade to a subscription plan for more credits. Your documents remain accessible even if you run out of credits.
Is my data secure?
Yes, we use industry-standard encryption (TLS/SSL) for all data in transit and at rest. Your documents are stored securely and never shared with third parties.